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Viral Community
Data Protection

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last updated: December 2024
GDPR & CCPA Compliant

We Don't Sell Data

Your information is never sold to third parties

Secure by Design

Enterprise-grade security and encryption

Your Control

Manage your data and privacy preferences

AI Processing Notice

Our platform uses AI to process your content for video creation, image generation, and related services. Your content is processed securely and is not used to train our models. We implement privacy-by-design principles in all our AI systems.

1. Introduction

Viral Community ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video creation platform, including ComfyUI Cloud services, Image Search API, and upcoming Video Generator.

2. Information We Collect

Account Information: • Name, email address, and phone number • Profile information and preferences • Billing and payment information Usage Information: • Service usage patterns and analytics • API calls and resource consumption • Generated content and workflows (temporarily for processing) • Device information and IP addresses User-Generated Content: • Images, videos, and other media you upload • ComfyUI workflows and configurations • Community posts and interactions

3. How We Use Your Information

We use your information to: • Provide and improve our services • Process payments and manage your account • Offer customer support and technical assistance • Send important service updates and notifications • Analyze usage patterns to improve our platform • Ensure security and prevent fraud • Comply with legal obligations AI Processing: • Your content is processed by AI models to provide our services • We do not use your personal content to train our models • Processing is done securely and content is not permanently stored beyond service needs

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information: Service Providers: • Cloud hosting providers (AWS) • Payment processors • Analytics services • Customer support tools Legal Requirements: • When required by law or legal process • To protect our rights and safety • In connection with business transfers With Your Consent: • Community features you choose to use • Third-party integrations you authorize

5. Data Security

We implement industry-standard security measures: • Encryption in transit and at rest • Secure cloud infrastructure • Regular security audits and updates • Access controls and authentication • Employee security training Despite these measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

6. Data Retention

We retain your information: • Account data: Until you delete your account • Usage analytics: Up to 2 years for service improvement • Billing records: As required by law (typically 7 years) • Generated content: Temporarily during processing, then deleted • Backups: May contain data for up to 90 days after deletion You can request deletion of your account and associated data at any time.

7. Cookies and Tracking

We use cookies and similar technologies: Essential Cookies: • Authentication and security • Service functionality Analytics Cookies: • Usage statistics and performance monitoring • Error tracking and debugging Preference Cookies: • User settings and preferences • UI customization You can control cookie preferences through our cookie consent banner and your browser settings.

8. Your Privacy Rights

Depending on your location, you may have the right to: • Access your personal information • Correct or update your data • Delete your account and data • Data portability • Opt-out of certain processing • Withdraw consent To exercise these rights, contact us at privacy@viralcomminity.com. California residents have additional rights under CCPA. EU residents have rights under GDPR.

9. International Data Transfers

Our services are hosted globally. Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including: • Standard contractual clauses • Adequacy decisions • Certification schemes We primarily use AWS infrastructure with data centers worldwide.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you are between 13 and 18, you must have parental consent to use our services.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by: • Email notification • Notice on our platform • Update to the "Last Updated" date Your continued use after changes indicates acceptance of the updated policy.

12. Contact Information

For privacy-related questions or requests: • Email: privacy@viralcomminity.com • Data Protection Officer: dpo@viralcomminity.com • Address: Viral Community Privacy Team We will respond to privacy requests within 30 days.

Privacy Questions or Concerns?

Our privacy team is here to help. Contact us for any privacy-related questions or to exercise your data rights.